When you call for an appointment the Receptionist may ask you for the reason for your visit. Please rest assured this is in no way to 'triage' the appointments, it is requested by the clinician you will be seeing and is to assist them in preparing for your appointment. This information is completely confidential and you are not obliged to provide this information if you do not feel comfortable doing so.
Doctor and nurse practitioner appointments are available in the following 3 categories;
On The Day Appointments - These are for problems that cannot wait for an routine appointment and need to be seen the same day. If possible please try to phone between 08.00 and 08.30 for these appointments.
Please note that urgent appointments are NOT available via Patient Partner our 24/7 automated system.
Urgent appointments are dealt with by the duty team consisting of doctor and nurse practitioners. Patients may be seen by the Nurse Practitioner in the first instance if deemed appropriate. If for any reason the nurse is unable to resolve the issue, she will arrange for the patient to be seen by the Duty Doctor.
Please be aware that these appointments are not available with your doctor of choice as they will be booked with who is available on the day.
Routine appointments are available up to 1 week in advance. These appointments can be booked with either our Doctors or our Advanced Nurse Practitioner and are ideal for routine, non urgent issues such as medication reviews. Where possible we will endeavour to book you an appointment with your preferred clinician, however as this is not always possible we will offer you an appointment with an alternative GP if this is the case. We ask patients to understand that some clinicians have limited availability and if you chose not to see an alternative GP you may find you will wait longer for an appointment.
Please note these appointments are available using Patient Partner the 24/7 telephone automated system and online booking. If you have problems with any of these services please call the surgery and speak to Reception.
We also offer evening and weekend appointments at the GP+ service in Ipswich, Felixstowe and Wickham Market locations for patients that are unable to attend the surgery during normal clinic times or as an alternative to an appointment at the surgery. The GP+ service is an extension of the GP and Nurse practitioner service we offer at the surgery. All the GP's and Nurse Practitioners work locally and have access to your medical records (once consent is given). You will be given a booked appointment and will be seen by a suitable clinician.
GP/Nurse Practitioner Follow Up Appointments are booked at the request of the GP or Nurse Practitioner when they wish a patient to return for a follow up visit.
Our nurse practitioners work closely with the doctors and can make referrals and prescribe as the doctors do.
- Appointments are best used for straight forward medical problems which are unlikely to require follow up. Examples of the types of problems they are expert in dealing with are:
- Earache/ear problems
- Sore throats/tonsillitis
- Sinus problems
- Chest infections
- Asthma flare up
- Chronic obstructive pulmonary disease flare up
- Temperature symptoms
- Urinary infections
- Acute diarrhoea & vomiting
- Skin infections and related conditions
- Vaginal discharge
- joint problems/spinal injuries
- Minor injuries
- back pain
- anxiety & stress related symptoms
- all contraception issues
- Termination requests
Practice Nurse Appointments
Are available to book up to 6 weeks in advance and are only available for telephone booking to ensure they are booked with the correct Nurse.
You can now book your appointment(s) online. You need you to register for this service and do this you will need to complete a form with your full name, mobile number and email address. The form is here or via the receptionist at the surgery, you will need to bring the completed form and two forms of ID (ONE photographic ID and ONE proof of address) in to the practice so that we can provide you personally with your login details
Remember, you can ask for a chaperone when you are being examined by a doctor. All doctors try to remember to ask patients if they want one, but if we forget, and you would like one, please tell us. We would rather know.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.