You can request a repeat prescription using three similar systems and the on line ordering system. All take three working days before your prescription is available for collection. The first is where you can pick up the prescription from the surgery to take to a chemist of your choice. The second works where various local pharmacies (i.e. Kesgrave Tesco, Martlesham Tesco and Kesgrave Pharmacy) offer a collection service from the surgery or the prescription is sent to the electronically and you collect your items from them: this may require on your part an extra time allowance before your prescription is ready from your chosen pharmacy. The third involves you sending a prescription in with a stamped addressed envelope, and we will post it out to you to take to a chemist of your choice.
To enable online ordering of repeat prescriptions to take place you will need to visit the surgery to complete a form to register for this service detailing your full name, mobile number and email address.
In order to request a repeat prescription, please remember to allow the staff time to prepare it. On bank holiday weekends, remember to allow extra time.
If your doctor has initiated medication for you to continue long term, you will have been given a repeat prescription on the right hand side of your prescription. Please use this to reorder supplies by ticking the items you require and either place it in the red box situated by the door of the Technicians Room (old dispensary) or hand in to Reception.
The practice policy is to issue repeat prescriptions within 3 working days of receipt of your request and ask that you plan ahead at busy times of the year such as Bank Holidays. To help please study the table set out below.
Submitted to us on
Ready for collection by
Thursday after 16.00
Friday after 16.00
Monday after 16.00
Tuesday after 16.00
Wednesday after 16.00
Please note that we do not accept telephone requests (to avoid any possible prescribing errors)
Medication Supply Issues 2019
We are aware that some patients are experiencing issues with stock levels of their medication at their regular pharmacy. Please be aware that if this is the case we would expect you to contact alternative pharmacies to obtain the medication rather than request an alternative medication on prescription. For some medication there may not be an appropriate alternative and in some cases we made need to contact the hospital to recommend an alternative. If you are unable to obtain the medication from any other local pharmacy then we will be able to investigate whether and alternative medication is available and appropriate for your treatment, please be patient with our staff while we do this. If you would like contact details for local pharmacies you can call dial 111 on your telephone to speak to an NHS advisor or visit www.nhs.uk and use the search tool to look for pharmacies in your area.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.