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Practice Management

Practice Managers - Rachel Wilson and Victoria Sawyer

Rachel joined the Practice in September 2009 as a Receptionist and developed her career to become Practice Manager in December 2015. She is passionate about the Birches, it's patients and staff.

Rachel lives locally and is proud to serve the Kesgrave community.

Victoria joined the Practice in June 2014 as a Receptionist with a background of dispensary work. She became Practice Manager in December 2015 and is keen to see the Birches progress and develop to meet the needs of all patients.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions, dealing with prescription enquiries and updating patient records.

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