We are pleased to announce a new permanent online service to enable you to communicate with the practice via email 24/7. The service allows you to log both administrative and medical queries and a response will be given within 24 - 48 hours. Medical queries will either be answered and closed by email/telephone or an appointment will be booked for you at the surgery if required. Please do not log requests for repeat prescriptions, for urgent medical problems or for home visits via this service. If you have a complex medical problem, please telephone the surgery and book an appointment in the usual way. Please do not request a specific clinician to respond to your query, these will be shared between the clinical team. This service is ideal for simple medical problems and administrative queries to be answered online without the need to visit the surgery.
Do I need an appointment?
Patients can refer themselves to services for conditions such as; back, neck, shoulder and joint pain, mental health and anxiety, smoking cessation. weight management and healthy lifestyle advise without having to see a GP first.
Please click on the link below for information regarding self-referral options for your mental & physical Health and Well-being.
Urgent on-the-day appointments are released each day at 8am for booking on the telephone through reception. These appointments are for urgent matters that need to be seen that day. You may find that if you call for an on the day appointment that you may be first triaged by an experienced Advanced Nurse Practitioner. The Advanced Nurse Practitioner will be able to book patients in to see a GP or suitable clinician on the same day if this is required.
Weekly routine appointments
Routine appointments are released up to one week in advance and are for non-urgent matters. Half of these appointments are released on Friday afternoon after 6.30pm for booking on the automated telephone system and SystmOne online. The other half of these appointments are released on Monday morning at 8am for booking on the telephone through reception.
Extended hours access clinic
Extended hours pre-booked appointments are available on a Wednesday evening from 6.30pm – 8.15pm bookable in advance through reception. These are also ideal for people who work or cannot get to the surgery during normal working hours.
GP/Nurse Practitioner Follow Up Appointments
These appointments are booked at the request of the GP or Nurse Practitioner when they wish a patient to return for a follow up visit.
GP+ appointments are also available to book through the GP surgery via reception. There are appointments available with various clinicians such as GP’s, Advanced Nurse Practitioners, Practice Nurses and Physiotherapists. The GP+ service release their ‘on the day’ evening appointments at 12pm each day, available to book via reception. They also run a weekly and weekend appointment system which can be booked through the surgery up to a week in advance.
Our nurse practitioners work closely with the doctors and can make referrals and prescribe as the doctors do.
Appointments are best used for straight forward medical problems which are unlikely to require follow up. Examples of the types of problems they are expert in dealing with are:
- Earache/ear problems
- Sore throats/tonsillitis
- Sinus problems
- Chest infections
- Asthma flare up
- Chronic obstructive pulmonary disease flare up
- Temperature symptoms
- Urinary infections
- Acute diarrhoea & vomiting
- Skin infections and related conditions
- Vaginal discharge
- joint problems/spinal injuries
- Minor injuries
- back pain
- anxiety & stress related symptoms
- all contraception issues
- Termination requests
Practice Nurse / midwife / Mental health link worker appointments
These types of appointments are available to book up to 6 weeks in advance and are only available for telephone booking via reception to ensure they are booked with the correct clinician.
Remember, you can ask for a chaperone when you are being examined by a doctor. All doctors try to remember to ask patients if they want one, but if we forget, and you would like one, please tell us. We would rather know.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.